The Alignment Between Hotel Organizational Strategy and Human Resource Management Strategy in Malaysian Hotels.

Authors

  • Haliza Mohd Said, Kurshiah Abd Aziz, Nor Khomar Ishak, Siti Nor Amira Baharudin

DOI:

https://doi.org/10.17762/msea.v71i3.1511

Abstract

This study examines how the hotel industry leaders formulate and integrate human resource management (HRM) strategy to align with the organisation's business strategy. This study offers insight into the researchers to test the relationship between hotel organisational strategy and human resource management strategy and provide hotel managers with more useful approaches for designing HRM systems. The dimensional scale of this study was investigated with a usable sample of 56 hotels located around the vicinity of Klang Valley, in Malaysia; comprising 3-star, 4-star and 5-star hotels. The respondents represented those holding at least an executive-level position in human resource management. Findings revealed that functional emphasis shows a mixed emphasis on internal and external orientation for the hotel organisational strategy. The results show a complete correlation between hotel organisational strategy and human resource management strategy specifically for 5-star hotels. The results support the study proposition where the higher-star hotels required conformance to systems and processes; meanwhile, the three-star hotels approached to the soft aspects of the HRM practices. HR planning and performance appraisal are highlighted as the central aspect of strategic HRM as the people employed to ensure the organisation can achieve its objectives. The study proposed future research to explore further the alignment between HRM strategy and hotel financial performance.

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Published

2023-01-09

How to Cite

Haliza Mohd Said, Kurshiah Abd Aziz, Nor Khomar Ishak, Siti Nor Amira Baharudin. (2023). The Alignment Between Hotel Organizational Strategy and Human Resource Management Strategy in Malaysian Hotels. Mathematical Statistician and Engineering Applications, 71(3), 1858–1872. https://doi.org/10.17762/msea.v71i3.1511

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Section

Articles