I don’t Complain, but I Perform

Authors

  • Duminda Silva, Asanka Ekanayake

DOI:

https://doi.org/10.17762/msea.v71i4.854

Abstract

Nobody ever fails horribly at their job. However, the mere completion of a task is insufficient. The organization’ssustenance depends on good sportsmanship, where unsportsmanlike behavior may harm organizations. Consequently, the objective of this research is to explore the relationship between Sportsmanship behavior and the performance of the salespeople of the banking sector in Sri Lanka. Thisresearch investigates the dynamic relationship among the variables of sportsmanship behaviour and salesperson performance. Data was gathered through the mode of a questionnaire survey,from 303 respondent individualsemployed in 5 private commercial banks in Sri Lanka. The data wasexaminedby applying descriptive statistics and structural equation modelling using AMOS-21. The findings of thisrespective research presents the notion that sportsmanship behaviour significantly predicts the performance of a salesperson. The results also indicate that the salesperson performance could be further enhancedby thereinforcement of the individual’s sportsmanship behavior. The results of thisresearch present several suggestions which the organizations can capitalizeby the acknowledgement and the encouragement of the employees’ sportsmanship behaviour to enhance the performance of the salespersons. The theoretical framework presented in this research on sportsmanship behavior will undoubtedly assist the researchers and management professionals in improving the understanding of the function of sportsmanship behavior in achieving better business results. This study provides procedures and insight that will help HR managers, to understand the benefit of sportsmanship behaviour on employees’ Job satisfaction, Job commitment and turnover intentions. There is a gap in the existing body of literature regarding the identification of factors that can influence the performance of sales employees working in the banking industry. The findings of this research can be used by managers in the banking industry to help their employees become more productive in their jobs.

Downloads

Published

2022-09-19

How to Cite

Duminda Silva, Asanka Ekanayake. (2022). I don’t Complain, but I Perform . Mathematical Statistician and Engineering Applications, 71(4), 2931–2949. https://doi.org/10.17762/msea.v71i4.854

Issue

Section

Articles